John McKown: President of Delaware.Net, Inc.
I’ve never really been a fan of Comcast since day 1. Their lack of customer support is legendary, and here in Delaware, you can’t call them 24×7 even for billing. Now, Comcast just announced that they will be placing speed limits on their residential customers. The New York Times has an article on it today.
Delaware.Net has built many websites for municipalities, and one of the major reasons why we are chosen for projects is our integration of the public website with complaint systems, content management systems, mass emailing systems, intranets, project management and - online bill-pay systems (or OBPP). A solid municipal website design effort requires all of these components to be successful, and an online bill-payment is one of the most important features that municipalities need. In this article, I will provide an overview of what is involved in building one of these systems, so that your city/town can plan how to integrate a bill-pay system. Read the rest of this entry »
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